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  Public Ticket #2824531
Email notifications now showing body text
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Comments

  •  3
    Hussnain started the conversation

    Hello. My email notifications are not showing the message text all of a sudden. All the messages boxes are empty. How can we fix this please?

  •  2
    Nishita ghosh replied

    I am facing the same issue. All the templates are gone and the payment also doesn't work after submitting the form. It redirects me or the user to the homepage again.

  • [deleted] replied

    Hi, Hussnain,

    Thank you for choosing Amelia.

    Please make sure that you don't use any tool either for grammar check (like Grammarly) or for translation.

    If that doesn't help, please provide us with a temporary WP Admin login, so we will be able to investigate the issue from the inside. You can post credentials as a private reply to this ticket.

    Looking forward to hearing from you. 

  • [deleted] replied

    Hi, Nishita,

    I already responded to your ticket yesterday, please check my answer.

    Best Regards. 

  •   Hussnain replied privately
  •   [deleted] replied privately
  •  3
    Hussnain replied

    Try clicking on any other email notification and you will see the empty message body

  • [deleted] replied

    Hussnain,

    I still can see and edit the templates.

    Could you please log in under the user you've created for us and in another browser and check the templates again?

    Best Regards.

  •  3
    Hussnain replied

    Hi,


    Yes, it's working on other browsers except for chrome? How can we fix it for chrome?

  • [deleted] replied

    Hussnain,

    Do you have any language add-ons on Chrome? If so, please disable them.

    Also, it might be caused by Chrom's built-in translate feature. We will investigate this issue and if it's a conflict with this feature, we will add a fix to the next update. 


  •  3
    Hussnain replied

    Yes. I disabled Grammarly extension and it's starting working. Thanks

  • [deleted] replied

    That's great! I'm glad I could help.

    Please feel free to contact us if you have any other questions.

    Best Regards.