We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear TMS team
I've set up Amelia for a small business and opted for payments to go through Stripe. The transactions flow, but customers do not receive a receipt when the payment goes through automatically.
Customers must enter email and phone number to book our service, but the system doesn't seem to use the email address entered by the customer to send a receipt. I've tried to troubleshoot, but it sounds like I need to be able to program the Stripe API, and I'm clueless about this.
Can you help?
KR
Anton
Hi, Anton,
Thank you for choosing Amelia.
I'm afraid, at the moment invoices are not included in built-in Amelia's features.
It is only possible to send invoices if you use our integration with WooCommerce and set taxes and invoices for each product. You can find more information about our integration with WooCommerce here.
Please let us know if you have any other questions.
Best Regards.