We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
I think this is the right app for me, but need to know whether I can do a specific thing, and how I would set this up.
I run a psychology practice, so I see people for online therapy. I am the only one offering appointments.
I want to offer 3 kinds of service/appointment, and allow people to book in the following way, to keep myself as busy as I want to be.
1-hour therapy sessions
1.5 hour assessment sessions
30-minute initial enquiry phone call
I want therapy sessions to be bookable at specific times. e.g. therapy session 1 is 4.45-5.45, 15 minute break, then therapy session 2 is 6-7, 15-minute break, then therapy session 3 is 7.15-8.15.
I would like assessments to be flexibly bookable by the client in the same system, using what would otherwise be the break between therapy appointments, so e.g. therapy session 1 4.45 to 5.45, assessment session 5.45-7.15, therapy session 2 is 7.15-8.15.
I would also like to be able to offer some slots as either therapy or initial enquiry, but not allow all of the slots to be used like this.
So, if I were to set up these appointment types, would there be an option for people to book e.g.
Initial appointments at 4.45-5.15, or 7.15-7.45,
Therapy appointments at 4.45-5.45, 6-7, or 7.15-8.15.
Assessment at 5.45-7.15
Then, if someone booked one of those, the other types of appointment which would have been bookable at the same time, would stop showing as available on the calendar - e.g. if someone booked that assessment, the option to book therapy at 6-7 would automatically disappear, so I couldn't get double-booked.
Is this possible?!?
Also, is it possible to use Amelia outside of a wordpress website?
I am swamped with appointment bookings at the moment so would really appreciate a quick reply if at all possible please.
Many thanks in advance for any guidance,
Hannah
Hi Hannah
Since this is a duplicate ticket I will be closing this one and you can continue the thread on the previously replied ticket.
Thank you for understanding.