I do not want to change dates for my clients on my website. How to make my clients fully in control and responsibility for changing, rescheduling, cancelling their own appointments on my website or form confirmation email they received?
Front-end Customer Panel allows you to offer your customers an easy way to track, reschedule and/or cancel their appointments and events. In the Customer Panel, customers can manage their personal details without logging into the WordPress backend. Please have a look at our documentation for detailed instructions on how to set it up on your website
My clients say that the website does not allow them to access their panel. I am now having few clients properly frustrated with Amelia, and I need to troubleshoot it asap please.
Please make sure the panel is set up correctly and please add the placeholder %customer_panel_url% to Appointment Approved template.
If you still have issues please tell us more details and provide us some screenshots how the setup was made and what error you get when you try to access the panel.
Customer Panel Access notification email serves only for sending the Password Reset email.
Customer gains initial access to the Panel (where they can request password reset to reset / set up new password) via Appointment Approved notification.
Please add the placeholder %customer_panel_url% to Appointment Approved template simply like To access you Customer Panel please follow this link.
You will have to make a test booking with dummy information while logged out of WordPress to see what the actual email would look like, test email will not display any real information it is just to see if the email will go through.
wow, look how many times this customer had to ask the same question to get an answer. This is discouraging as a new customer with similar problems. Being told to look at a link is passing the responsibility. Just answer the questions please. I am one week into my purchase. If I don't get clear answers before day 15, I'm going for the refund.
I had high hopes for Amelia, it looks like it could be a good solution, however the lagging customer support is a deterrent.
When you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there, let us know the exact issue you are having and provide us with as much details as possible if you were not able to resolve it with the elaborate instructions below. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. Our policy is to have one issue or question per ticket because of the reasons that are described already.
Hi guys,
I do not want to change dates for my clients on my website. How to make my clients fully in control and responsibility for changing, rescheduling, cancelling their own appointments on my website or form confirmation email they received?
Hi Ayishah
Thank you for reaching out to us.
Front-end Customer Panel allows you to offer your customers an easy way to track, reschedule and/or cancel their appointments and events. In the Customer Panel, customers can manage their personal details without logging into the WordPress backend. Please have a look at our documentation for detailed instructions on how to set it up on your website
https://wpamelia.com/front-end-customer-panel/
Do let us know if you need any further assistance.
Hi Blazenka
My clients say that the website does not allow them to access their panel. I am now having few clients properly frustrated with Amelia, and I need to troubleshoot it asap please.
Hi Ayishah
Please make sure the panel is set up correctly and please add the placeholder %customer_panel_url% to Appointment Approved template.
If you still have issues please tell us more details and provide us some screenshots how the setup was made and what error you get when you try to access the panel.
I don't understand
where exactly you want me to put %customer_panel_url%
Is that going to sort out the issue on my website, which does not allow my clients to access their account and manage appointments?
Hi Ayishah
Customer Panel Access notification email serves only for sending the Password Reset email.
Customer gains initial access to the Panel (where they can request password reset to reset / set up new password) via Appointment Approved notification.
Please add the placeholder %customer_panel_url% to Appointment Approved template simply like To access you Customer Panel please follow this link.
I don't understand you
Link opens the same conversation?
You can add a hyperlink to a specific word in the notification and instead of the actual link you would write down the placeholder.
I still don't know where you want me to put this code
sorry
Hi Ayishah
Please have a look at the video below, and let me know if this helps
https://www.loom.com/share/8f7092870c8f4efdb0929a8dd734aea2
yes
that is very useful
I think I got it now.... thanks
Why my test email does not direct me to customer panel link website though?
...is there something wrong that I have done?
And why zoom link is not displaying with time zone
Is there a mistake in how I program it?
Hi Ayishah
You will have to make a test booking with dummy information while logged out of WordPress to see what the actual email would look like, test email will not display any real information it is just to see if the email will go through.
wow, look how many times this customer had to ask the same question to get an answer. This is discouraging as a new customer with similar problems. Being told to look at a link is passing the responsibility. Just answer the questions please. I am one week into my purchase. If I don't get clear answers before day 15, I'm going for the refund.
I had high hopes for Amelia, it looks like it could be a good solution, however the lagging customer support is a deterrent.
Hi Randal
When you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there, let us know the exact issue you are having and provide us with as much details as possible if you were not able to resolve it with the elaborate instructions below. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding.