We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2822379
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Comments

  • Kouji started the conversation
    July 9, 2021 at 5:19pm

    I'm sorry. I am writing with automatic translation. I'm pasting a shortcode, but it doesn't work. It stays loaded all the time. We perform all cache clearing, invalidation, activation, etc. I also checked the service and employee settings, but there is no change. I just requested a refund. Thank you.

  • [deleted] replied
    July 12, 2021 at 10:15am

    Hi Kouji

    Thank you for reaching out to us. We are sorry to hear you requested a refund we would be happy to assist you in setting Amelia up.

    Since we don't have any related link or screenshots of the issue we can only assume a few reasons why this would happen, for example if you don't have any services enabled to show on the front end or there are no employees assigned to those services or have no work hours set that could be booked for those services.

    If you still need our assistance please let us know and we will investigate this further.

  • Kouji replied
    July 12, 2021 at 1:28pm

    Thank you for your reply. I'm sorry. I have already built a system with other services. I look forward to working with you again. Please process the refund.

  • [deleted] replied
    July 13, 2021 at 10:27am

    We completely understand. Please don't hesitate to contact us if there is anything we can assist you in the future.

    Have a wonderful day!