We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2822061
4.1 is blocking all frontend short codes
Closed

Comments

  •  1
    Samer Hassan started the conversation
    July 9, 2021 at 10:09am

    Hello,

    The new update 4.1 is blocking all frontend short codes. It keeps loading forever. 

    As a quick fix, I have uninstalled the plugin and installed the older version 2.9 and it's working fine now. 

    Please advice 

    Samer     

  • [deleted] replied
    July 9, 2021 at 10:25am

    Hi Samer,

    thank you for letting us know; please go back to 4.0.1 and provide me with a wp login so I can find the conflictsmile.png

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.


  •   Samer Hassan replied privately
  • Konata replied
    July 11, 2021 at 7:47pm

    Any update on this?  I have the same problem

  •  8
    Tania Hiatt replied
    July 11, 2021 at 9:55pm

    I'm still having the same issue too, our site has been down since the update.


  •   [deleted] replied privately
  •  1
    Samer Hassan replied
    July 12, 2021 at 11:34am

    Perfect! All is well now. All that I needed to do is to go to Amelia > Settings > Activation and turn on the slider Load Entities. I believe it's a new option. 

    Thank you Ivana for your support. 

    Tania and Konata, I hope that this would work for you as well. 

    Have a great day 

    Samer

  • [deleted] replied
    July 12, 2021 at 12:04pm

    That is great, Samer; I responded to their tickets as well, so we will see the outcomesmile.png

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.


  • Konata replied
    July 12, 2021 at 7:09pm

    Thank you Samer.

    It worked!!