thank you for letting us know; please go back to 4.0.1 and provide me with a wp login so I can find the conflict
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Perfect! All is well now. All that I needed to do is to go to Amelia > Settings > Activation and turn on the slider Load Entities. I believe it's a new option.
Thank you Ivana for your support.
Tania and Konata, I hope that this would work for you as well.
Hello,
The new update 4.1 is blocking all frontend short codes. It keeps loading forever.
As a quick fix, I have uninstalled the plugin and installed the older version 2.9 and it's working fine now.
Please advice
Samer
Hi Samer,
thank you for letting us know; please go back to 4.0.1 and provide me with a wp login so I can find the conflict
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Any update on this? I have the same problem
I'm still having the same issue too, our site has been down since the update.
Perfect! All is well now. All that I needed to do is to go to Amelia > Settings > Activation and turn on the slider Load Entities. I believe it's a new option.
Thank you Ivana for your support.
Tania and Konata, I hope that this would work for you as well.
Have a great day
Samer
That is great, Samer; I responded to their tickets as well, so we will see the outcome
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Thank you Samer.
It worked!!