We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi. Is there any way to make a custom HTML email in Amelia to give customers a more professional feeling experience when they book our service? I can make the email manually but can't find any way to add it to my notifications in Amelia?
If not in Amelia directly can we use some other Wordpress email service or WooCommerce integration somehow to fire out a html confirmation email to customers?
Best, Garion.
Hi Garion
Thank you for reaching out to us.
At the moment, emails can only be edited using HTML from the database.
So, you would go to wp_amelia_notifications table (please note that wp_ is the default database prefix, but on your website, it could be anything, so look for your_prefix_amelia_notifications). Then, access the notification you wish to modify, and add the HTML code you wish.
When you do this, you should not modify the notification template from the plugin, because making changes in the plugin will revert changes you made in the database.
That's great thank you Blazenka!
If I place placeholders into the HTML email through the database will it pull in relevant customer data for the email?
Is there anything in the works for HTML emails through the UI of the plugin any time soon?
Best, Garion.
You are most welcome
We are still working on implementing HTML into the email editor, to provide our clients more options for customizing. I cannot tell you the exact date of implementation, however, we did notice the interest in such feature, and will work to make it happen as soon as we can.
There should be no issues in making the necessary changes through the database but please feel free to contact us if you do notice something out of the ordinary.
Blazenka, that was extremely helpful advice you gave me. I've managed to implement custom HTML emails now and gladly the placeholders do work.
I was wondering, is it possible to modify the template for the Google calendar sync for Employees somehow through the database? I've not been able to find the table that would contain this HTML as of yet, if it exists and you could point me towards it I would be very grateful.
Hi Garion,
thank you for contacting back
Blazenka is out of the office at the moment, so I hope that you don't mind me replying.
Data sent to Google Calendar can only be modified in that particular section, metadata and description, at the moment. By putting in different placeholders, different info will be sent.