Okay
  Public Ticket #2821671
refund first 15 days
Closed

Comments

  • Neil started the conversation
    July 8, 2021 at 8:49pm

    I have requested a refund by pressing the button on the pannle but have yet to recive any conformation of what is happening

  • [deleted] replied
    July 9, 2021 at 9:40am

    Hi Neil,

    thank you for reaching out to ussmile.png

    After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:

    9137845838.png

    That means that the refund request is successfully submitted, and that you will receive your refund in 5 - 7 business days.

    Please let me know if 7 business days have passed since your request.