As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
PRIORITY!!!! The app no longer allows us to enter appointments. The names are greyed out and the appointment drop down menu choices do not show up. From the user side on the website, the app is simply buffering nonstop.
Hi Samantha,
thank you for reachign out to us
Please make sure that your Amelia is on the version 4.0.1, and that all cache is purged.
I visited the page of your site https://www.corsanitas.com/schedule/, and the booking loaded immediately; I was also able to go trough the booking steps:
Since I cannot replicate the issue on the frontend, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.