HI - installing the latest v4 update was great in the backend - loved the customisation - but it totally broke on the front end - endless spinning load wheel on every browser I could find.
Reloaded an older version of the plugin and it fixed the front-end problem - yay and also boo.
Any idea what's happening? Is it just the price I'm paying for early adoption of the update?
Please make sure that you deactivated and activated the plugin after the update, and also that you cleared the cache.
If that doesn't help, please open a private ticket, so we can look through your websites and see what's going on. A couple of bugs have been identified, but we can't guarantee that the fix (which we will release later today, most likely) will help you all, so having our developers investigate each site individually would be best.
Our developers discovered this issue after the update was released so we are releasing 4.0.1. today with a fix so please update the plugin to this version once it is released and the issue will be resolved.
We apologize for the inconvenience and thank you for understanding.
@Steve, I use this plugin to do in place upgrades: https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/. It will make a backup of the plugin to be upgraded and save it in your media library, that way you can regress in times like these.
Did you not test the v 4.x in a staging environment first?
We have released the 4.0.1 update with a fix that should resolve the problem. In front of the entire Amelia team, I apologize for this inconvenience and promise that the tickets regarding the update will have priority because we don't want to affect your businesses in any way.
As I can see Steve's problem has been resolved, but if any of you experience any issues regarding the update please write to us.
Thank you Jon for providing this solution to our users!
We did try setting up a staging server but the domain registration for the plugin wouldn't work - so back to testing on the live server at quiet times of the day... :-(
We're having the same issue still too. v4.01 fixed one the loading problem but still missing the front end booking process.
I have enquired previously about the need for a staging site but was told it wouldn't be necessary so we have been doing the same. It's been fine doing it this way until now so I guess it's time to try again.
I am glad to hear the issues are being resolved, but please open a new ticket if you are still experiencing some issues so we can get to each one of you individually, as we answer the oldest tickets first and each time you post on an already opened ticket its position drops to the last place again so we might never even see it.
That's understandable but when we're all in a panic trying to get our sites working and it's the weekend when you are all away, or overnight when you're on the other side of the world and we need immediate help, it's handy to be able to try and sort it out with others that are having the same problem.
Maybe Amelia can add a forum where customers can all help each other during your down times because our issues don't only pop up from Monday - Friday and this last update issue has taken 5 days to try and resolve which means 5 days of lost $.
I completely understand, I can imagine how frustrating that can be, and we are doing our best to help everyone in the shortest time frame possible. That is why I wanted to suggest opening separate tickets so we can resolve each issue as quickly as we can.
Soon we will be available on weekends too so we don't keep you waiting until Monday
HI - installing the latest v4 update was great in the backend - loved the customisation - but it totally broke on the front end - endless spinning load wheel on every browser I could find.
Reloaded an older version of the plugin and it fixed the front-end problem - yay and also boo.
Any idea what's happening? Is it just the price I'm paying for early adoption of the update?
I have the same issue. Did you find a solution ?
I got the same issue as well, this particular site is DIVI based.
It's the same for me. I can not modify a client appointment.
Hello all.
Please make sure that you deactivated and activated the plugin after the update, and also that you cleared the cache.
If that doesn't help, please open a private ticket, so we can look through your websites and see what's going on. A couple of bugs have been identified, but we can't guarantee that the fix (which we will release later today, most likely) will help you all, so having our developers investigate each site individually would be best.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi
Thank you for reaching out to us.
Our developers discovered this issue after the update was released so we are releasing 4.0.1. today with a fix so please update the plugin to this version once it is released and the issue will be resolved.
We apologize for the inconvenience and thank you for understanding.
How long ?
v4.01 installed all caches cleared and restarted still same problem
How do I regress customers are screaming ?
there is a new update for the plugin v4.01 but i still have the same issues of the front end
@Steve, I use this plugin to do in place upgrades: https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/. It will make a backup of the plugin to be upgraded and save it in your media library, that way you can regress in times like these.
Did you not test the v 4.x in a staging environment first?
Hi all,
We have released the 4.0.1 update with a fix that should resolve the problem. In front of the entire Amelia team, I apologize for this inconvenience and promise that the tickets regarding the update will have priority because we don't want to affect your businesses in any way.
As I can see Steve's problem has been resolved, but if any of you experience any issues regarding the update please write to us.
Thank you Jon for providing this solution to our users!
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I'm still having the same problem
v4.01 hasn't resolved the issue for us either.
We did try setting up a staging server but the domain registration for the plugin wouldn't work - so back to testing on the live server at quiet times of the day... :-(
We're having the same issue still too. v4.01 fixed one the loading problem but still missing the front end booking process.
I have enquired previously about the need for a staging site but was told it wouldn't be necessary so we have been doing the same. It's been fine doing it this way until now so I guess it's time to try again.
Here's the fix. Try this out.
Please go to Amelia > Settings > Activation and activate the slider Load Entities on page load .
Hey Konata that worked for us - only we had "de-select" or "de-activate" the Load Entities On Page Load slider.
Hope it works for everyone else too.
Just note that the slider only appears once you've upgraded to 4.01.
Hi everyone
I am glad to hear the issues are being resolved, but please open a new ticket if you are still experiencing some issues so we can get to each one of you individually, as we answer the oldest tickets first and each time you post on an already opened ticket its position drops to the last place again so we might never even see it.
Hi,
Am seeing other problems, not the customer notification emails the text of them is disappearing from the emails
when being sent to users?
Steve
Hi Blazenka,
That's understandable but when we're all in a panic trying to get our sites working and it's the weekend when you are all away, or overnight when you're on the other side of the world and we need immediate help, it's handy to be able to try and sort it out with others that are having the same problem.
Maybe Amelia can add a forum where customers can all help each other during your down times because our issues don't only pop up from Monday - Friday and this last update issue has taken 5 days to try and resolve which means 5 days of lost $.
Hi Tania
I completely understand, I can imagine how frustrating that can be, and we are doing our best to help everyone in the shortest time frame possible. That is why I wanted to suggest opening separate tickets so we can resolve each issue as quickly as we can.
Soon we will be available on weekends too so we don't keep you waiting until Monday