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  Public Ticket #2821006
Amelia Not loading on front end
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  •  2
    Steve started the conversation

    Amelia not loading on frontend after update to v4 

  •   Steve replied privately
  •  2
    Steve replied

    have already tried deactivating the plugin, cleared cache, activated it again, and cleared cache once more.

  • [deleted] replied

    Hi Steve

    Thank you for reaching out to us.

    The issue here most probably is that one of your other plugins loads vue.js files everywhere, not just on the pages it is loaded on, so it's causing a conflict with Amelia.

    Please go to Amelia's Customize section, and disable this slider:

    6975862422.png

    After you do that, clear cache on your website, and test again and let us know if you still have the same issue.


  •  2
    Steve replied

    VUE was on tuned on now off and plugin turned off cleaned cache, back on cleabed cache cleaned but still same problem :-(

  • [deleted] replied

    Hi Steve

    Thank you for confirming that. I reached out to our developers and they said there is a delay in loading time and your forms actually do appear but it takes more time to load them. We are releasing another update within an hour that will sort this out, please update the plugin as soon as it is released.

    We apologize for the inconvenience.

  •  2
    Steve replied

    Have installed the new v4.01 version still the same all caches cleared etc 

    still the same issue :-(

  •  2
    Steve replied

    How do i regress ?

  •  2
    Steve replied

    Think i fixed it also there seems to be a conflict with WPcompress image compression software

  •  1,708
    Miloš replied

    Hi Steve,

    I apologize for this inconvenience, I have checked your website provided in the "Related" category and I can see the Catalog booking form and Panel, so I assume that the problem is fixed with our 4.0.1 version?

    5116556575.png


    As for the WPcompress image compression software, I will forward this to our team to investigate and will let you know as soon as they investigate it. 

    Best regards.



    Kind Regards, 

    Miloš Jovanović
    [email protected]

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