We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Amelia not loading on frontend after update to v4
have already tried deactivating the plugin, cleared cache, activated it again, and cleared cache once more.
Hi Steve
Thank you for reaching out to us.
The issue here most probably is that one of your other plugins loads vue.js files everywhere, not just on the pages it is loaded on, so it's causing a conflict with Amelia.
Please go to Amelia's Customize section, and disable this slider:
After you do that, clear cache on your website, and test again and let us know if you still have the same issue.
VUE was on tuned on now off and plugin turned off cleaned cache, back on cleabed cache cleaned but still same problem :-(
Hi Steve
Thank you for confirming that. I reached out to our developers and they said there is a delay in loading time and your forms actually do appear but it takes more time to load them. We are releasing another update within an hour that will sort this out, please update the plugin as soon as it is released.
We apologize for the inconvenience.
Have installed the new v4.01 version still the same all caches cleared etc
still the same issue :-(
How do i regress ?
Think i fixed it also there seems to be a conflict with WPcompress image compression software
Hi Steve,
I apologize for this inconvenience, I have checked your website provided in the "Related" category and I can see the Catalog booking form and Panel, so I assume that the problem is fixed with our 4.0.1 version?
As for the WPcompress image compression software, I will forward this to our team to investigate and will let you know as soon as they investigate it.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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