Okay
  Public Ticket #2820847
Display after update
Closed

Comments

  •  7
    Tomoya started the conversation

    Hello.
    When I updated to the latest version earlier
    The reservation form is no longer displayed.
    Please tell me how to solve this.

  • Julien Binder replied

    Hello, I have the same problem. Did you find a solution ?

  • [deleted] replied

    Hi Tomoya and Julien

    Thank you for reaching out to us.

    The issue here most probably is that one of your other plugins loads vue.js files everywhere, not just on the pages it is loaded on, so it's causing a conflict with Amelia.

    Please go to Amelia's Customize section, and disable this slider:

    6975862422.png

    After you do that, clear cache on your website, and test again and let us know if you still have the same issue.


  •  7
    Tomoya replied

    Hi, Blaženka.

    I ran it, but it didn't improve.

    For the time being, I restored the backup before the update,
    This time, the Japanese on the management screen of worpress and the display of amelia has become English.
    Do you know the cause of this?

    https://nakano-odoriba.com/reservation/

  •  2,572
    Aleksandar replied

    Hello Tomoya

    We've released v4.0.1 that should fix the loading issues on the front-end.

    Please update the plugin, and let us know. If it doesn't work, please provide us with a temporary wp-admin user (administrator), so we can remote in and check. Just make sure to enable the PRIVATE response, since this is a public ticket.

    As for the language - Japanese should be loaded on the front-end, and I can see the locale when I view the page source, but in order to see why it's not loading, we'll need to remote in for that as well.

    It's possible that this issue will also be resolved after you upgrade to v4.0.1, so let us know when you update it.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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  •   Tomoya replied privately
  •  7
    Tomoya replied

    Looking at "PUBLIC TICKET # 2822061", turning on Load Entities on page load of Amelia> Settings> Activation solved the problem that it is not displayed. So far, there seems to be no other problem.
    Thank you.

  • [deleted] replied

    Hi Tomoya

    Thank you for letting us know, we are glad to hear you were able to find a solution. 

    If there is anything else we can assist you with please don't hesitate to open a new ticket.

    Have a wonderful day! 

  •  7
    Tomoya replied

    Hi, Blaženka.

    Thank you for your continued support.