As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I already purchased the plugin and I never received any kind of payment receipt, purchase code, or account information, so that's already a red flag for me. The plugin has issues and I can't update the plugin without the purchase code, so I'm stuck with a half working product
Hi Antonio
Thank you for reaching out to us.
This usually happens if the email address you used for the purchase is misspelled, so please let us know the email address you used when purchasing the plugin and we will be happy to check it in our system.
If you are sure the email address is correct you can use our Forgot password link to receive new login credentials to our store from where you can download the full version.
Thank you, I forwarded this to our management and I will update you as soon as I hear back from them.
We appreciate your time and patience.