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Hello,
I have taken upward of £1000 of payments through booked appointments on the Amelia plugin (via stripe). All records of those appointments are missing from my Amelia account except one small payment.
Please could you advise.
Best,
Charlie
Hi Charlie
Thank you for reaching out to us.
Amelia recognizes successful transaction if the funds on the card of the client are sufficient; however, if there are second steps to the charge (additional confirmations needed that would result in a rejected transaction) Amelia would not recognize it.
Could you please give us some more information about these payments and provide us with some screenshot as well?