We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2820345
PAYMENT ON FREE EVENTS
Closed

Comments

  • luana started the conversation
    July 7, 2021 at 1:03pm

    hi i installed the staff panel on a page of my website but it doesn't work, no scheduled event appears even when i create

  • [deleted] replied
    July 8, 2021 at 8:52am

    Hi Luana,

    thank you for reaching out to ussmile.png

    Please let me know: are you trying to have your employee manage events? Is that employee added as a Staff to this event? If he is not he wouldn't be able to see it.

    If the employee is added as staff, and it still does not work, please send me the link to the panel, and create me as an employee (with any email and password) so that I can check; also, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.