We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2820099
booking ref number
Closed

Comments

  •  1
    Siggi started the conversation
    July 7, 2021 at 8:09am

    Hi, is it possible to generate a sequential booking reference number for each booking which is sent to the customer as well as the employee? this would allow the employee to track the order based on the booking reference number.


    Thanks

    Siggi

          

  • [deleted] replied
    July 7, 2021 at 11:11am

    Hi Siggi,

    thank you for reaching out to ussmile.png

    I'm afraid that we don't have order numbers at the moment; iIt probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be having the time for custom work in near future.

    But we can recommend these services for customization:

    https://codeable.io/?ref=l1TW1

    https://wpkraken.io/?tms-plugins

    They do develop such solutions, so can you please send your inquiry to them?

    Also, I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

  •  1
    Siggi replied
    July 7, 2021 at 11:29am

    thanks for the feedback. I have added the request to the feature suggestion link in your reply. Hopefully this will be something that a future release will provide as 

    For me a reference number makes it easier to track orders / purchases for my organisation. I basically track orders on a spreadsheet and then mark them as used / completed once the order has been delivered.  Currently I use the customer name and zip code but a order number would make life much easier.   

    I'll close the ticket later today


    Siggi

  • [deleted] replied
    July 8, 2021 at 8:45am

    Hi Siggi,

    thank you for adding itsmile.png

    Understandable, it would be easier to track the booking and the finances with one joint order number.

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.