Hi Fin

We are sorry to hear that, do let us know if there is anything we can do to assist.

To request a refund please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from purchase you will see the "Request Refund" button.

If you don't see it, and you're using a screen with width lower than 1600px, you will need to scroll through that screen horizontally to see the button.

After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:

That means that the refund request is successfully submitted, and that you will receive your refund in 5 - 7 business days.

Hi Fin

The most common reason for this is that the email associated to the purchase was misspelled and the email could never come through.

 Could you please tell us the email you used so we can locate the purchase?