We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there! We are new to Amelia and are curious if you can do two things.
1. Can you "hide" all employees and still have the booking widget work? (Basically not show any employee selection option?) We are a podcast studio and we want our members selecting which studio (A, B, C, or D) but not necessarily which employee. On the backend, we would like the ability to assign employees, but don't necessarily want them to be able to select their own on the front end. Can we hide or disable the employee selection? I tried to "hide" all the employees, but the booking page/widget doesn't seem to want to work now.
And 2. I noticed that employees are assigned to one location. Can you assign an employee to multiple locations? It doesn't seem to allow that. I tried managing the location under the employee settings, but it only allows for one selection. Our employees need to be able to service all locations.
Please let me know if either of these things are a possibility! Thanks so much!
Hi Jeromy
Thank you for reaching out to us.
1. You can hide the employee drop-down using this custom CSS:
div.am-select-service > form > div.el-form-item.am-select-employee-option { display: none !important; }and to hide them from booking recap you can use this CSS
div.am-confirm-booking-data.el-row > div:nth-child(1) > div > div:nth-child(1) { display: none; }Please note that the employees will be randomly assigned to services this way but you can reassign them from the backend as you see fit.
2. Employees in Amelia can work in multiple locations, but only for time periods. So, one employee can work from 09:00 - 10:00 on Location 1, from 10:00 - 11:00 on Location 2, and so on.
Our developers have multiple locations at the same time planned for the future, but I can't say when it will be implemented.
I'll forward this to them again, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.