Hi

We are trying to book people into Services manually, via the back-end. We have created Customer profiles for each person, before trying to book via the 'Appointments' button in the back-end Calendar or in Appointments. Amelia is not allowing us to select additional people for the workshop session date, even though there is space for an additional 5 people (6 in total). 

Also, Wednesday sessions dates are not available for selection on the back-end Calendar in Amelia. In addition, Wednesday session dates are missing from the front-end Calendar on these pages:

https://ropewalkprintworkshop.org.uk/book-a-printmaking-session/

https://ropewalkprintworkshop.org.uk/book-a-package-of-printmaking-sessions/

For the Service, the minimum for numbers is set to 3 and the maximum is 6. 

Can you help please?

Thanks,
Sinclair Ashman

Hi Ivana

Thanks for your reply. However, this has not worked for all the Services from Tim Needham. See the following page:
https://ropewalkprintworkshop.org.uk/book-a-printmaking-session/

Here, dates during July are unavailable for the first Wednesday Service, available for the second Service, then unavailable again for the third Service. I have made sure that all three Services have capacity minimum 1 and maximum 6.

Could you take a look please?

Thank you.

Sinclair

Hi Ivana

Yes, please use that admin. 

Best regards,
Sinclair 

Hi Ivana

Have you had a chance to look at this? I would like to get this resolved today, as the workshops need to be booked today and tomorrow. 

Thank you.

Best regards,
Sinclair 

Hi Ivana

Thank you for your reply. However, you have missed something here. I did set the Holidays and other unavailable dates – these are correct. However, it is the other dates that are unavailable that is the problem. These dates should be available for booking:

7 July, 14 July, 21 July, 28 July and 18 Aug

The odd thing is that some other dates are correctly available: 11 August, 25 Aug and 8 September.

Do you know why this is please?

Thank you.

Sinclair

Hi Ivana

Following my last message, if you go to the second and third Wednesday Print Group Service, those dates are unavailable. But, if you go the second Service (discounted for RPW Members), those dates are available.

Thank you,
Sinclair

Hi Aleksander

Thank you for your reply. I understand the principle, but those sessions should be open to RPW Members and people from the other two categories. If this is not possible, then Amelia would really not be suitable for us. 

Would it be possible to get around this, for example by setting up two other employee names, similar but different to Tim Needham?

Best regards,
Sinclair

Hi Aleksander

Thank you. One question – where could the Employee selection be hidden?

Best regards, Sinclair 

Thanks Aleksandar. I'll check that when the update arrives.

Kind regards,
Sinclair

Hi Aleksandar

I’m still having some problems.

1) The three remaining Wednesday dates in July and 18 August are unavailable, when only one person has booked, and of course there are a maximum of six spaces available.

Why are there no spaces available?

2) If new Employees have to be created, there are problems in creating near-identical ones. They each require separate email addresses, which do not exist under the domain name. In any case, they really should not need to be created,  because of 1) above

Thank you.

Kind regards,
Sinclair

Hi Aleksandar

I think I have solved the problems now, by creating three different staff profiles for one person, each allocated to one Service. This way he/she can be booked by the different attendee groups we have.

I'll check again today and let you know if we have any further issues.

Kind regards,
Sinclair