We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2818426
Custom Fields Configuration
Closed

Comments

  •  1
    Laura started the conversation
    July 5, 2021 at 11:16am

    I got some feedback the other week from a user who wanted to book a consult with me but who struggled to fill in forms because they have ADHD. I now want to ensure that my website is a diversity-friendly as possible. I want another custom field that overrides the other custom fields in my Amelia booking forms. So that when someone like this user needs some assistance to fill in a form they can simply click on this "I need assistance" option and then have the rest of the required fields on the form null themselves out/no longer need to be filled in. Is this possible? How do we do this?

  • [deleted] replied
    July 5, 2021 at 11:54pm

    Hi Laura,

    thank you so much for reaching out to ussmile.png

    I see; unfortunately Amelia does not have such an option at the moment; however, I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

    Also, in the meantime perhaps it can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be having the time for custom work in near future.

    But we can recommend these services for customization:

    https://codeable.io/?ref=l1TW1

    https://wpkraken.io/?tms-plugins

    They do develop such solutions, so can you please send your inquiry to them?