We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello!
I'd like to ask about the activation of Google Map API Key. From what I understand, Google only bills you after you use up the monthly $200 credits. What I would like to learn more about is what kind of maps/routes/places are going to be used in Amelia. E.g. Is it only static maps or dynamic maps? Do we choose these ourselves? Does adding the location's google map link in appointment emails count as one request for Google Map API?
Any insights will be extremely helpful!
Thanks!
[Attached are the Google Maps Pricing]
Hi Rachel,
thank you for reaching out to us
At the moment, we are only using Google Maps API for setting up Locations.
Maps are currently used for the backend only, and don't appear on the frontend for the clients.
There were a few requests for dynamic maps that users can interact with on the frontend booking, however, this feature is not yet in plan, I'm afraid.
I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.