Hi! I have a few things happening but I'll list them below:
1) Available hours are not showing up on the scheduler. Since I am hosting a NYBM event in October with various designers, I've set days off from not until October 5th and then from October 9th through next year. The working hours for all of the employees should be from 09:00-17:00 those 3 days only (10/6-10/8). However as you can see by the link I provided (https://www.horizonbridal.com/designers/alyson-nicole/) nothing shows up when you try to schedule an appointment... for any month or any year.
2) Along with that, is there also some short code that only shows the month of OCTOBER so boutiques and press don't have to scroll through?
3) The customization of my divi site and the amelia plug-in are not playing nice... is there a way to customize the buttons?
sorry for another reply but i tested something myself. When I deactivate the days off completely, the schedule opens up until 9/1/21. But no available hours after that. Bizarre.
I figured out #1 by myself which then in fact fixed #2.
However for #3, there are still some issues with the Divi builder and the amelia plug in. Attached are some examples and you'll be able to see it for yourself if you try to make an appointment here: https://www.horizonbridal.com/designers/alyson-nicole/
Text fields overlap.
Buttons are almost on top of each other and not easy to decipher.
Drop down menus are not functioning properly and interfere with other aspects of the page causing the wrong thing to be picked or not at all.
thank you for reaching out to usI apologize for the later reply as we don't work on weekends.
Please feel free to ask anything, no need to apologize - we're here for your questions and I'm happy to help
Glad you found the solution for 1 and 2; for the Divi incompatibility I will have to reach out to the developers to see what can be done about the broken layout.
Is there any chance that you can provide me with site access for the backend? I hope I am not asking for too much.
You can go into Amelia/Customize and click on Reset, and then on Save. If that also doesn't work deactivate the plugin and activate it again; delete all cache from your website and your browser, and it should work fine; but if it does not, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi! I have a few things happening but I'll list them below:
1) Available hours are not showing up on the scheduler. Since I am hosting a NYBM event in October with various designers, I've set days off from not until October 5th and then from October 9th through next year. The working hours for all of the employees should be from 09:00-17:00 those 3 days only (10/6-10/8). However as you can see by the link I provided (https://www.horizonbridal.com/designers/alyson-nicole/) nothing shows up when you try to schedule an appointment... for any month or any year.
2) Along with that, is there also some short code that only shows the month of OCTOBER so boutiques and press don't have to scroll through?
3) The customization of my divi site and the amelia plug-in are not playing nice... is there a way to customize the buttons?
Oh and lastly the google maps api key is not working. I first had it working WITHOUT an API key but even with an api key, its not working.
sorry for another reply but i tested something myself. When I deactivate the days off completely, the schedule opens up until 9/1/21. But no available hours after that. Bizarre.
And another reply... sorry!
I figured out #1 by myself which then in fact fixed #2.
However for #3, there are still some issues with the Divi builder and the amelia plug in. Attached are some examples and you'll be able to see it for yourself if you try to make an appointment here: https://www.horizonbridal.com/designers/alyson-nicole/
All of the above are also happening for the employee and customer panel to manage appointments and events. https://www.horizonbridal.com/designer-portal/
And for the event RSVP: https://www.horizonbridal.com/events/
Hi Alyson,
thank you for reaching out to us
I apologize for the later reply as we don't work on weekends.
Please feel free to ask anything, no need to apologize - we're here for your questions and I'm happy to help
Glad you found the solution for 1 and 2; for the Divi incompatibility I will have to reach out to the developers to see what can be done about the broken layout.
Thank you Ivana! Looking forward to getting this sorted. :)
Hi Alyson,
Is there any chance that you can provide me with site access for the backend? I hope I am not asking for too much.
You can go into Amelia/Customize and click on Reset, and then on Save. If that also doesn't work deactivate the plugin and activate it again; delete all cache from your website and your browser, and it should work fine; but if it does not, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.