the option for the customer to delete their profile is not working on our site. There is no option on the front end, even though this is activated in the profile settings.
thank you for reaching out to us I apologize for the later response as we don't work on weekends.
Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here because this ticket is private and nobody can see them except us.
Hi,
the option for the customer to delete their profile is not working on our site. There is no option on the front end, even though this is activated in the profile settings.
Hi Monika,
thank you for reaching out to us
I apologize for the later response as we don't work on weekends.
Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here because this ticket is private and nobody can see them except us.
Hi Ivana,
thanks for looking at the issue, but I cannot recreate your results - this is what I gt on the profile screen
Hi Monika,
please check if you are logged in as Admin into WordPress while trying to do this.
Log out and try accessing the panel then.