Following the directions of support, I disabled the staging server subdomain, hoping that this would finally allow Amelia to function. Unfortunately, it appears that the subdomain was listed as the active site for this plugin. So I deleted that on the tms-plugins.com site. Unfortunately, I now see no way to add the current live domain as the one on which Amelia is supposed to function.
I have searched for documentation on how to handle this, and there is none. I need to get this appointment system working so we can book low-income people to get their COVID vaccinations,. Every day that this is not working, we are falling behind, and people are possibly getting sick.
If you removed the active domain from the TMS store you should be able to activate it from Amelia-Settings-Activation on the website you are currently using.
Simply add your purchase code and click on Activate button
Do let us know if this works, if not please tell us the domain name you want to use with this licence and where it was used before, so we can investigate this further.
Following the directions of support, I disabled the staging server subdomain, hoping that this would finally allow Amelia to function. Unfortunately, it appears that the subdomain was listed as the active site for this plugin. So I deleted that on the tms-plugins.com site. Unfortunately, I now see no way to add the current live domain as the one on which Amelia is supposed to function.
I have searched for documentation on how to handle this, and there is none. I need to get this appointment system working so we can book low-income people to get their COVID vaccinations,. Every day that this is not working, we are falling behind, and people are possibly getting sick.
Does anyone have any advice?
Hi David
Thank you for reaching out to us.
If you removed the active domain from the TMS store you should be able to activate it from Amelia-Settings-Activation on the website you are currently using.
Simply add your purchase code and click on Activate button
Do let us know if this works, if not please tell us the domain name you want to use with this licence and where it was used before, so we can investigate this further.