We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
I have activated Stripe in sandbox (test) environment but when trying to book I get this error: http://prntscr.com/1805gns
Can you help me out resolving it please?
Thanks!
Hello Patrick
Thanks for the credentials.
Your test credentials are working just fine:
As you can see under Appointments, this appointment has been successfully booked with Stripe using your Test credentials.
You need to use one of the Stripe's Test cards in order to test bookings with Stripe test mode, so you can't use an actual card with it. Once you go live, you will be able to use a real card.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Alexsandar,
I see what happened, I didn't use a US zip code. Now it worked. However, can we disable the use of zip codes for the payment? I can foresee a lot of issues there as all clients are European and every country has a different way of typing a postal code. Moreover, most EU clients are not used to type in their postal code when making a CC payment.
Cheers.
Hello Patrick
Stripe recognizes the issuer country of a card, and since test cards are US-based, they have a ZIP code field, which is mandatory.
If the issuer country of a card doesn't require a ZIP code field, it will not be present on the form. Try using one of your cards, you'll see that there's no ZIP code field there.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables