As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I am trying to connect our external SQL Server but am receiving this error:
Hello Shane
Can you please check if you have the following drivers installed, and activated?
These drivers need to be installed and activated on the server where your WordPress website is. After you install and activate those drivers, it should work fine.
If you're not sure how to install the drivers, please reach out to your hosting provider.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
The hosting provider won't install those drivers unfortunately.
I'm sorry to hear that, Shane.
They are required for external DB connections. Which hosting provider are you using if they don't want to install them (I suppose WordPress hosting, or some shared hosting)? They're pretty basic drivers, so I would recommend switching your hosting providers.
Regardless of wpDataTables, if they impose a limitation for installing these drivers, who knows what other request they will deny in the future.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Kinsta. Changing hosts is not an option they are one of the fastest out there.
Understood, Shane.
Unfortunately, in that case (since they won't install drivers for other connections), you will not be able to use the separate DB connection in wpDataTables.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables