We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear TMS Team,
1) Somehow Amilia is only blocking non full day appointments from the bookable times lots. I have many full day appointments in my calendar, why aren't those blocked out from the Amelia booking platform?
2) is there a "full day booking mode" in Amelia? Or a way to not display times slots but only full days?
Yours,
Philipp
Hi Philipp,
thank you for contacting us
1. Please let me know are you referring to the Amelia Calendar, or Google / Outlook Calendar?
2. At the moment, you can set your employee's shift to 23 hours, and service duration to 23 hours so that you can get one slot for full day.
Hi Ivana,
I am reffering to the Amelia Calendar showing appointment slots on days where I have a full day appointment in my Google Kalender which is set "busy".
Hi Philipp,
thank you for elaborating
Have you made sure to activate the full capacity of busy slot removal in Google Calendar (2500)?
If yes, then I would need to take a look, if you don't mind.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.