Hi, Brent,

Thank you for choosing Amelia.

Could you please clarify if notifications work in general? Do you receive test email notifications sent from the Notifications page?

Looking forward to hearing from you. 

Hi Brent,

thank you for the kind replyLiza is out of the office currently so I hope that you don't mind me replying.

I see that you are using PHP mail; this is not recommended, because email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send.

This can be the cause of the issue; please try switching to another mail setting:

• WP Mail – This option uses the WP mail WordPress function for sending emails, and it is best to use it if you use some third-party plugin for sending emails.

• SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them in to configure SMTP properly. A Google SMTP example:
  • SMTP Host – smtp.gmail.com
  • SMTP Port – 465 (SSL) or 587 (TLS)
  • SMTP Secure – SSL, TLS or Disabled
  • SMTP Username – Your Gmail address
  • SMTP Password – Your Gmail password

  For Gmail, it is also necessary also to turn on the “Allow less secure apps” option in your Gmail account.

• Mailgun – Powerful APIs that enable you to send, receive, and track emails effortlessly.
  To set up Mailgun, you need to populate the Mailgun API Key and Mailgun Domain input fields that appear when selecting Mailgun as your mail service.

That is great, Brent,

if something does come up please do let me know so that we can tackle the issue right away

If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.