Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
Hi
Im lucky to live in Ireland where government like to play covid game till wave 17th...as everything here came years after everywhere alse.... they canceled communions again and people are canceling bookings now.
The problem is, well additional problem is:
On stripe payments I cant see names of costumers to do refunds and on Amelia I cant see payments ID numbers.
So the only related thing to do refund is payment date but without time - tedious and unlucky if there is 2 payment on the same day with same amount.
Stripe support says it does not receive this information from Amelia so its not there.
Is it possible to havee Costumer name in Stripe payments and Sripe Id payment in Amelia Costumers booking details?
Hi Konrad,
thank you for reaching out; I'm sorry to hear that - the multiple waves and constant changes of lifting and reimplementing of restrictions has been hard for us as well until recently; I do hope that we will manage to end it soon as it has been a hazard as well as a business obstacle.
For Stripe information, they get it from Amelia via Metadata & Description in the Amelia > Settings > Payments:
When you hover over the little buttons like Customer, or Appointment, it will give you placeholders like the ones you use for Notification Templates.
They serve the same purpose here, they will turn the placeholder into the appropriate customer information, so, for example adding customer name placeholder, when you open Stripe you will see customer's name for that transaction
Unfortunately, Amelia doesn't have a way of taking Stripe ID and saving it in our database, I'm afraid.
Thank you Ivona I misses that till now.
I will test it now.
Hi Konrad,
thank you; I apologize for the later response as we don't work on weekends.
Please do let me know when you have time
I wish you a lovely day!