We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2814757
Direct Booking of a treatment
Closed

Comments

  • Jacqueline Musson Boerlin started the conversation
    June 30, 2021 at 6:53am

    Hello,

    i would like to know, if there is a way i can direct the customer from out website direct to a spcific service. So if i have a service on our website like Facial1 and have a button programmed to directly book this treatment in Amelia. I tried different things with shortcodes, but nothing worked. 

  • [deleted] replied
    June 30, 2021 at 1:29pm

    Hi Jacqueline,

    thank you for reaching out to ussmile.png

    Have you tried with the shortcode [ameliabooking service=ID]?

    Instead of ID you would put the ID number of Facial1; you can find this number in Amelia > Services.

    In this way only this service's available dates and times will be shown in that booking window.

  • Jacqueline Musson Boerlin replied
    June 30, 2021 at 2:17pm

    Hello Ivana,

    thank you for the quick reply. It worked! There is only one little problem, that when the booking window opens you can't see what you're boking for. Is there a way to implement the Title of the Service in the first window that shows after you call [ameliabooking service=xx] ? Maybe i can add a text in this call? But how. 

    And is there a list availlable for them extra commands after [ameliabooking .....]?

    kind regards

    Hansruedi

  • [deleted] replied
    July 1, 2021 at 12:02pm

    Hello Jacqueline,

    thank you for letting me knowsmile.png

    Honestly, there isn't a way to add text directly I'm afraid. You could indicate the service name with [ameliacatalog service=ID]

    Here are all of our shortcodes so that you can find the most suitable onesmile.pngPlease feel free to let me know if you have any questions about them.

  • Jacqueline Musson Boerlin replied
    July 4, 2021 at 9:36am

    Hi Ivana,

    thank you very much for your help.

    kind regards

    Hansruedi

  • [deleted] replied
    July 5, 2021 at 8:36am

    Anytime Jacquelinesmile.png

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.