Hey everyone!

With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:

Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.

We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.

In the meantime, if you need help, feel free to:

https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos

https://www.youtube.com/@wpDataTables/videos

Thank you for being so understanding, and we hope you enjoy the long weekend! 

Okay
  Public Ticket #2814643
About not receiving notification emails
Closed

Comments

  •  6
    MITSUTAKA KOUNO started the conversation
    June 30, 2021 at 1:37am

    Thank you very much for your help.

    I'm having trouble receiving notification emails from Amelia.

    I have set up the notification settings, but both employees and customers are not receiving the emails.

    I'm not sure why I'm not receiving any notifications, so I'm asking for your help.

    I have attached a screenshot of the settings so that you can see what is going on.

    Best Regards.

  •   MITSUTAKA KOUNO replied privately
  • [deleted] replied
    June 30, 2021 at 12:28pm

    Hi again, Mitsutaka!

    Could you please change the mail service to PHP in Amelia -> Settings -> Notifications and test notifications again?

    Please note that emails sent through PHP service end up in the Spam folder quite often, so make sure you check there as well if you don't receive them for some time.

    Looking forward to hearing from you. 


  •  6
    MITSUTAKA KOUNO replied
    July 2, 2021 at 4:53am

    Thank you Liza for all your help.

    I changed to PHP and got the email.

    I set it to SMTP again and did not receive any mail.

    Best Regards.

  • [deleted] replied
    July 2, 2021 at 11:52am

    Mitsutaka,

    Thank you for the confirmation.

    That means that email notifications work in Amelia, and the problem is coming from SMTP settings.

    Could you please reach out to your hosting provider and ask their support which settings should be done in order to use SMTP service on a WordPress site? 

    Looking forward to hearing from you. 

  •  6
    MITSUTAKA KOUNO replied
    July 5, 2021 at 3:41am

    Thank you for your reply.

    I understand that there is no problem with Amelia.

    I will contact WordPress and see if they can help.

    Thank you very much.