We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2814525
REQUEST
Closed

Comments

  • Alessandro Stempcoski started the conversation
    June 29, 2021 at 9:08pm

    Hi,

    I requested a refund for the purchase of the Amélia plugim, but I still haven't had a return.

    Wait.

    Att,

    Alessandro

  • [deleted] replied
    June 30, 2021 at 11:42am

    Hi Alessandro

    Thank you for reaching out to us.

    You will receive your refund in 5 - 7 business days from the day you submitted the refund request.

    If it has been longer than that and you still haven't received the refund please let us know and we will investigate this further.

  • Alessandro Stempcoski replied
    July 8, 2021 at 3:14pm

    Hi,

    I haven't received the refund yet, the deadline informed by TSM Plugins has passed.

    Wait.

    Att,
    alessandro

  • [deleted] replied
    July 9, 2021 at 9:36am

    Hi Alessandro 

    Thank you for reaching out to us.

    From what we can see in our system the refund has been processed already 

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    to card ending with 7454.

    Please check again and let us know if you need any further assistance. 

  • Alessandro Stempcoski replied
    August 4, 2021 at 2:07pm

    Hi,

    I did not identify the refund requested on my bank's portal.

    Can you send me proof transaction?

    I thank the attention.

    Kind regards,

    Alessansdro


  • [deleted] replied
    August 4, 2021 at 3:48pm

    Hi Alessandro

    Let me forward this to our management they will be able to provide this type of information.

    Thank you for your time and patience.

  •   Aleksandar replied privately