We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
In the admin screens, the drop-downs aren't displaying correctly and are obscuring things. I assume there's some js conflict. Any suggestions for trouble-shooting?
This page really is unusable. :-(
Hi Lucas
Thank you for reaching out to us.
Please try adding this in the Customize tab
#wdt-backend-modal .editDialogInput.bootstrap-select{
z-index:auto !important;
}
#wdt-backend-modal .editDialogInput.bootstrap-select.open{
z-index:200001 !important;
}
This will be added in the next update so you shouldn't experience this issue again.
Do let us know if you need any further assistance.
Thank you!
Unfortunately, that hasn't solved the issue.
Hello again Lucas
Blazenka is out of the office today, so I'll take over this ticket as well.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
OK, I've identified the issue. I should have realized this earlier. It's a browser plugin in Firefox called Timeneye [https://addons.mozilla.org/en-US/firefox/user/12682063/] that's causing the display problem.
Hey Lucas.
Thanks for letting me know!
I will forward this to our development team, but since this is a conflict with a browser plugin, not a WordPress plugin I'm not sure if there's anything they can do about it.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Completely. I don't regard it as something that needs to be fixed on your end. The Timeneye add-on (from a company I like a lot) injects its elements into various places on the page in an effort to make time tracking easy. That's where the conflict is coming from. I can easily turn off that add-on when I am working in WP Data Tables.
I think this ticket can be closed. I appreciate your help.
Hi Lucas
I am glad to hear you managed to find a solution.
Do let us know if there is anything else we can assist you with.
Have a wonderful day!