We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
A client has booked an appointment which has all gone through fine. She let me know that she wasn't asked for payment and when I reviewed this I saw that it was marked as 'pending' with method noted as 'on site'. I can't work out how to prompt to actually take payment. The client has offered to pay direct but I don't want to do this if at some poitnt the system then decided to try and collect payment. Please can you advise on how to resolve this and ensure it doesn't happen again?
Hi [email protected]
Thank you for reaching out to us.
You can set what is the default payment method in Amelia-Settings-Payment and you can also set the payment method for each service individually
Do let us know if you need any further assistance.