We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2813958
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Comments

  •  4
    Roshan started the conversation
    June 29, 2021 at 10:28am

    Hi! I just updated to the latest verison of Amelia a few days ago and it was working fine. Today it stops working as in the shortcode is not loading the plugin. Please help.

  • [deleted] replied
    June 30, 2021 at 10:07am

    Hi Roshan,

    thank you for reaching outsmile.png

    I visited your site https://www.bearoshan.com/services/, and I was able to open every service for booking normally.

    Can you please give me the page where the shortcode is?

  •  4
    Roshan replied
    July 5, 2021 at 5:51pm

    Hello Ivana,


    Thank you for your email. However, I couldn't get it to work so I went in and uploaded a past version of the site from my backup. It seems to be working fine now and I do not wish to take a chance on trying out the update.

    Thank you once again.

    Roshan

  • [deleted] replied
    July 6, 2021 at 6:31am

    Hi Roshan,

    thank you for contacting backsmile.png

    If you change your mind please let me know, as this issue should be fixed on your site, as it is essential to keep updating your Amelia to avoid conflicts and bugs that may arise due to incompatibility with WordPress's future updates.

    You can also try this: chances are that one of your other plugins loads vue.js files everywhere, not just on the pages it is loaded on, so it's causing a conflict with Amelia.

    Please go to Amelia's Customize section, and disable this slider:

    6975862422.png

    After you do that, clear cache on your website, and test again.