We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I'm trying to create a new appointment. I can display the date picker but I can't select a date by clicking it. I can't display the time picker as it says "No data". There's an error thrown in the console (see image)
Hi Eric
Thank you for reaching out to us.
Please check if you have work hours set up for your employee and that the service duration can fit in the work hours and that the service is assigned to this employee. Also please make sure you are creating an appointment for a customer who's email address is not associated to a user account.
Do let us know if you still have the same issue and we will remote in and investigate this further.
Yes work hours are set and the service duration can fit in the available work hours.
This is a bug in the Amelia back end (see error console image).
Hi Eric
Thank you for confirming that.
Upon activation, Amelia creates .js files in ../wp-content/plugins/ameliabooking/public/js/chunks/ folder (it also creates the CSS folder which is used for getting the styles of the front-end plugin), and they are cached by your website and browser.
Those files are related to all Amelia's front-end views (booking view, catalog view, search view, and so on), and they are named like this (for example):
amelia-booking-booking-d75fee1483afaeb1628f.js
When you update the plugin, those files are deleted and replaced with the new files, and their names change, so your cached page may still be looking for amelia-booking-booking-d75fee1483afaeb1628f.js while it is actually amelia-booking-booking-g35odd2568ljo9en25s2ef.js (again - an example).
This should not affect the functionality of the plugin.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi Eric,
Blazenka is out of the office, so I hope that you don't mind me jumping into the conversation
On your backend, I was able to make an appointment for my Dummy Customer you made.
On this step I'll admit it did take about 5-10 seconds for the calendar to show when I clicked Choose Date.
When it finally appeared I was able to select the date, and 5 seconds after when I clicked on the Select Time, list showed.
I've tried finding a connection between the employee and customer you have chosen but I couldn't - were you logged in as one of them (Eric the customer, or Eric the employee) into WordPress when you were testing this, as that can cause a conflict.
Thanks for taking a look...there is something weird going on (the error I had before, the 5-10 second delay you experienced), but I can't pinpoint it and today it worked fine. I will reply back with a video capture when I can duplicate it again.
Hi Eric
Please feel to contact us anytime we will be happy to help any way we can