After payment of a service with payment service Mollie, the website is not redirected to the redirect URL, as mentioned under the service. It is redirected to the page where you come from, which is disturbing for the end client...
Could you please send us the link of the custom redirect page and a screenshot or a screen recording what happens in your case? Also please provide us with a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Redirection is the same like in WooCommerce, once your clients click on the Finish button on the Congratulations screen they will be redirected to the URL you added in Settings.
Could you please tell us if you are seeing this screen at all or is it going straight back to the booking page after the payment?
After payment of a service with payment service Mollie, the website is not redirected to the redirect URL, as mentioned under the service. It is redirected to the page where you come from, which is disturbing for the end client...
Hi Hans
Thank you for reaching out to us.
Could you please send us the link of the custom redirect page and a screenshot or a screen recording what happens in your case? Also please provide us with a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Hi Hans
Thank you for providing the information.
Redirection is the same like in WooCommerce, once your clients click on the Finish button on the Congratulations screen they will be redirected to the URL you added in Settings.
Could you please tell us if you are seeing this screen at all or is it going straight back to the booking page after the payment?
Please have a look at our video documentation https://wpamelia.com/mollie-payment-gateway/
Hi Hans
Thank you for confirming that. I will forward this to our Level 2 support to investigate this further.
We appreciate your time and patience.
Hello Hans
The issue may be with the page being on the employee-specific page, but I can't say for sure yet.
The ticket has been forwarded to our developers for testing, and as soon as I hear from them, I will let you know. Sorry for the delay!
Kind Regards,
Aleksandar Vuković
[email protected]
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