We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2812175
Redirect after payment with Mollie
Closed

Comments

  • Hans Coomans started the conversation
    June 26, 2021 at 5:53pm

    After payment of a service with payment service Mollie, the website is not redirected to the redirect URL, as mentioned under the service. It is redirected to the page where you come from, which is disturbing for the end client...

  • [deleted] replied
    June 28, 2021 at 7:05am

    Hi Hans

    Thank you for reaching out to us.

    Could you please send us the link of the custom redirect page and a screenshot or a screen recording what happens in your case? Also please provide us with a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.


  •   Hans Coomans replied privately
  • [deleted] replied
    June 28, 2021 at 1:27pm

    Hi Hans

    Thank you for providing the information.

    Redirection is the same like in WooCommerce, once your clients click on the Finish button on the Congratulations screen they will be redirected to the URL you added in Settings.

    Could you please tell us if you are seeing this screen at all or is it going straight back to the booking page after the payment?

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    Please have a look at our video documentation https://wpamelia.com/mollie-payment-gateway/ 


  •   Hans Coomans replied privately
  • [deleted] replied
    June 29, 2021 at 7:27am

    Hi Hans 

    Thank you for confirming that. I will forward this to our Level 2 support to investigate this further.

    We appreciate your time and patience.


  •  2,576
    Aleksandar replied
    June 30, 2021 at 7:58am

    Hello Hans

    The issue may be with the page being on the employee-specific page, but I can't say for sure yet.

    The ticket has been forwarded to our developers for testing, and as soon as I hear from them, I will let you know. Sorry for the delay!

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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