We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there, I have a decimal (13,2) mysql column that contains negative currency values (ex. -300.00). If I enable SUM on that column, it causes all of the filters to fail to work. All filters return 0 records, even though they shouldn't. When I disable SUM on that column, the filters work again. Is there anyway to allow negative values to calculate properly with SUM?
The error I see in the console - network response is - Invalid JSON response
Hello jko5er
This error can occur for several reasons. Inspect the page, and see if you have any errors, warnings, or notices. If you do, you will need to clear them because they impact the JSON response wpDataTables expects to see.
If that doesn't help, check if you have some security measures imposed by a security plugin or your server. If there's anything blocking wpDataTables admin-ajax calls, the JSON response will not be valid.
Another thing that could be causing this is the cache. Please delete cache from your website and browser and see if the issue is resolved. If it is, prevent this page from being cached in the future.
Kind Regards,
Aleksandar Vuković
[email protected]
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