Hi Andrew,

thank you for reaching out to us

I see that you've had a correspondence regarding Cron with my colleague; if full setup is done, please check if your hosting has our new SMS IP address whitelisted:

116.203.14.49

Most probably the server IP address is blocked on your hosting provider. Can you ask your hosting provider to execute ping and see if there is any response?

They need to execute:

ping smsapi.wpamelia.com

Hi Andrew,

thank you for letting me know 🙂

In that case I would need to escalate the ticket to a senior colleague, who would be able to advise more.

He will contact you back as soon as possible; thank you.

Hello Andrew

The same cron is used for both emails and SMS. The message you see is generic, but it works for both SMS and emails, and the reason why you see "data":null is because nothing was sent when you ran the command manually.

That command ran manually, does trigger the cron, and sends out any emails or SMS that are yet to be sent.

cron is a Linux utility that schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled task itself. Cron jobs can be very useful to automate repetitive tasks like in our plugin for notifications.

Depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solutions for it on this link.

Also, you can try this:

*/15 * * * * wget -q -O - "https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send"

Or this:

*/15 * * * * /usr/local/bin/php ~/public_html/wp-cron.php --action='wpamelia_api' --call='/notifications/scheduled/send'

Or this:

GET 'https://yourdomain.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send' > /dev/null

WP Crontrol plugin is the best option if you're not familiar with cron jobx. You can find more info about it, and detailed instructions on how to set it up in our FAQ section.

So, if you already read that, and still need some clarification here's some further info.

You copy only the URL from below a scheduled notification:

Then, go to Tools/Cron Events, and click on "Cron Schedules" tab. In it, add a 15 minute interval:

Then go back to "Cron Events" tab and click on "Add new":

Below it, select "PHP Cron event" radio button, and add the URL you copied from Amelia/Notifications in this form:

file_get_contents("yourURL");

Below it add the name, and set it to run a few minutes in the future, using the provided time format. So, if you're adding the cron event at 12:45 (local, current time), set it to run at 12:50; and then select the schedule you previously selected:

Click on Add Event, and that's it.

The cron runs every 15 minutes, and checks if there's an email to be sent. So, in Amelia Notifications, your scheduled notifications are set to run every day at a certain time. If you set that time to be 15:00 (for example), the emails will be sent when the cron runs after that time.

For example, there's an appointment booked for tomorrow, and it's currently 14:44 - the cron runs, but since it's not yet 15:00, it doesn't send anything. It runs again after 15 minutes, so at 14:59, but there are still no emails flagged by Amelia, so it doesn't send anything. Then it runs again at 15:14 and it sees there's an email that should've been sent at 15:00, so it sends the email. It will only send emails when Amelia sees an appointment scheduled for the next day.

I hope that helps.

Hello Andrew

The same cron event is used for both, so if one doesn't work, you'll need to reach out to your hosting provider and see what's going on.

I can test it if I log into your website, but I bet it would work when I manually trigger the cron.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

You're welcome, Andrew

I'm glad to hear that its working well now.

If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.