We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I'd like to be able to ask my customer if they would like:
-no notification
-email only
-sms only
-both email and sms
Is this possible in Amelia?
Hi, Jeffrey!
Sorry for the delayed response, we don't work on weekends.
I'm afraid at the moment it's not possible to send notifications selectively: you can send them to all Customers or to no one. But we are preparing a new feature that will allow to customize notifications, and, hopefully, this option will be included as well. I can't tell you precisely when this feature will be implemented, but most probably in the next update (so, in approximately 4 weeks).
Please let us know if you have any other questions.
Best Regards.