We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2804845
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Comments

  • William Honeywill started the conversation
    June 17, 2021 at 2:44pm

    Hello,

    We are having issues with the table at northofpittsburghserviceproviders.org not loading. It seems to load fine in some cases and we can't determine the cause. We tried two different computers using the same browser (Chrome), and it will load on one but not the other. The mobile table loads on Safari sometimes but not others. I tried reducing the default number of rows displayed, thinking that might be it, but it didn't make a difference. Any ideas? Thank you.

  • [deleted] replied
    June 18, 2021 at 8:59am

    Hi William

    Thank you for reaching out to us.

    Unfortunately we couldn't recreate the issue on desktop or mobile. As soon as we open the page the table loads almost instantly, we tried from several different devices and we always get the same result.

    When it comes to loading tables on the website - this is mostly determined by:

    • The amount of data on the page
    • Server performance
    • Hosting
    • Internet
    • Local machine performance
    • Delayed requests

    Since we are not able to replicate the issue and can't determine the cause could you please have a look for any consistencies that might help us understand what needs to be looked into?