We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am using the search view of your plugin on my site page and I have seen that from mobile the filter column must be closed after choosing the day and / or doctor.
Is there the possibility to apply the filters as ajax filters that automatically update themselves after the customer's choice?
I await your reply as soon as possible, many thanks.
Hi, Andrea,
Thank you for choosing Amelia.
I forwarded this question to our developers.
Please note that we don't work on weekends, so I will get back to you on Monday.
Best Regards.
Hi Liza, can you update me? Did you get any answers from the developers?
Best regards
Hi, Andrea,
Sorry for the delayed response.
Our developer asks if you want to automatically close the filter block. Then the problem is to decide when to close it, after date selection, or after doctor selection, or both.
So, please clarify how it's supposed to work.
Best Regards.
Hi Liza, sorry for the delay.
yes my client would like the filter block (on mobile) to close automatically after the user has applied a filter; he didn't specify if after date selection, or after doctor selection, or both.
I think he meant that as soon as a choice is made the block closes and results are shown.
I am waiting for your reply. Thanks so much
Andrea,
Thank you for the clarification.
I sent your case back to our developers.
I will keep you posted.
Best Regards.
Andrea,
Thank you for reaching out to us again.
Our developer was out of the office, so I will check it with him now.
I will get back to you as soon as possible.
Best Regards.