Hi!

We have been using Amelia for a while now and are happy in general terms. However, there are some issues I need to ask:

1. I know you can set a minimum capacity for a class. The issue is, that it is impossible to reach a minimum capacity if no one can enroll to that session until there is enough people. I mean, if for example, the minimum capacity for a class is 3, the first person to enroll should have to add two more people to be able to do the reservation, otherwise the system won't let them do it. This is a great problem, because people come alone to class the most of the time. There should be the option to let them unconfirmed until there is a minimum quorum, so the moment the class has enough people they receive a confirmation email. Also the notifications should be set so the first 3 people (in this example) receive a special one, telling them that the class will be confirmed once the minimum is reached, and when that happens, they should receive the confirmation. 

2. Some issues about packages: First the problem of not having any information about customer's packages status: it's impossible to know how many packages a customer has bought (so we can have a "detail" with them, or make a special offer for recurring customers, for example, or just for records), or to know how many sessions a customer has left (they ask for those kind of information and I find it quite disappointing to not be able to give them info about their purchases. I guess they find this disappointing too, and it does not look great as a service, I think, like having lack of control over the business). Second, not being able to apply coupons to packages. I know you say that packages already have a special price, but it should be up to us (business owners) to decide if we want to make additional discounts in packages or any product. Again, for example as a reward for recurring customers that have bought maybe 3 packages, they can have an additional discount in the fourth... Or maybe just because someone wants to give a package as a present through a redeem code. Also, there is no possibility to sell packages outside of the plugin, if a customer comes to us to buy a package and wants to pay with cash, I cannot add a package to their account. That is very very disappointing. 

Also about packages (and also single products), we can't have now a Welcome pack to be bought just one time, because customers can buy it all the times they want, the same as a first class to try at a special price. I mean, a same customer should only be able to buy that welcome pack or class just one time. Then, they should need to buy at regular prices.

3. There are times when we make a reservation form the back end for a customer, and it doesn't appear in their customer panel. They receive the confirmation email, but can't see the booking in their panel. This provokes that customers are calling to confirm, making Amelia unnecessary and useless (the thing is not having to use the phone or email manually and customers managing their own accounts, if I need to stay next to the computer to do it or on the phone, there is no point using this plugin). 

Maybe there are already solutions for all these issues and I have just not find them, please could you help me?

Thanks in advance. 

María

Hello Aleksandar, thank you for your answer. 

1. As I told in the first message, I know a minimum capacity can be set. The thing is that even though customers can make the reservation under minimum capacity, there should be something to let them know that their class won't be confirmed until that minimum is reached. Otherwise, I have to be looking how many people there are for each appointment, calling them to confirm or not...and making Amelia pointless. I also know that I could add to the notifications this info about capacity for the customers, but they would not know either when their appointment is confirmed unless I do it manually, when that's something that should be done automatically. If I have to be checking the capacity, approving reservations and so on, Amelia is not working for me, I am working for Amelia. 

2. I have not talked about selling anything in Amelia from outside the plugin, I am just saying that it should be up to us (your customers) to decide if we want to give coupons for packages and manage all the things about prices. I hope this is solved as soon as possible, and also the issue about managing packages from the back end. I think this is a must have, I really do not understand how it hasn't been developed yet alongside with the packages. 

3. I cannot give you the user and password of a customer, as you may understand, because I cannot ask them for it and also because I have cancelled that missed booking and made it again. But I can say you that this issue has not happened only once, there have been a few times when I have made a booking from the back end and it has not been showed in the customer's panel. They have received the confirmation email, but there are people that need to cj¡checks later their calendars and panels, and if the booking is not shown they doubt, calling again and also having the impression of a poor booking software. 

4. I have forgotten about this. When a customer makes a reservation or I do it for them from the backend, there are times that the email confirmation takes too long to arrive to them, so they are calling me to check if their reservation is done, again, making Amelia pointless. I have just checked this by creating an account and as I have received in my admin email the notifications, in the email I used to create the account nothing has arrived. There are times that this takes several hours, and as you can imagine, if someone is booking a service starting in the next two hours, for example, they do not know if they should come or not. It's been ten minutes now since I did the booking, still no confirmation in the email. And again, the customer calls to confirm and so on, and that's one of the things to avoid when using a software like yours. 

It's been 12 minutes now, and nothing arrived. Emails are not in the spam folder, checked. And the email address is correct, also checked. 

Finally after 15 minutes one of the emails arrived. It should be immediate. The other one took another 4 minutes. 

As I told in the first time, I am happy in general terms with Amelia, but there are primary issues that need to be fixed asap, those are not things you notify in the beginning, but after some months using your plugin I can say that are essential. 

Thank you.

María

Hello Aleksandar, 

Thank you for your answer. 

Yes, it is possible that a manager set the status, as that particular customer is always making changes and new appointments and usually confusing everyone. About this, is there a way to limit the rescheduling can be done? I mean, maybe a booking can be reschedules twice and that's all (there are some people that keep making changes over and over again).

I have changed my server this week, we will see if the issues with mail persists. 

About the other issues, I will wait! I am looking forward to see new features and tools in you software, it is quite useful. 

Just one more question: is there a way to give access to customers data (telephone overall) to an employee? As they manage their agendas, it would be useful as sometimes they may need to contact the customer right away. Now in the employee panel they only can see info about the booking, but no contact info. 

And that's all, thanks again for your help!!

María

Hello Aleksandar,

The problem I told you, appointments doubled for the same customer in the same hour and service has happened again. What do you need to access my panel to see what is happening?

Thanks again.

Maria