We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
This is how Amelia displays capacity of available tickets after (test-) buying one of 10 available seats (movie tickets):
Screenshot
"Kapazität 1/10" ("Capacity 1/10"). Which means: there is 1 ticket left.
Makes no sense, no? After buying one ticket out of ten, there are 9 left. How to correct this?
Hello Andreas
This was brought to the attention of our developers, so they should be changing the wording in one of our next updates.
Since you're using German, you will need to modify the German .po file - my advice would be to install the "Loco Translate" plugin, and then go to Loco Translate/Plugins/Amelia - select German, find the word and replace the string in the translation field.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Could you update on the progress of this please? My clients find this wording confusing. "Capacity" should indicate seats that are available. So it should say 9/10 not 1/10 when one has booked. Or at least give us the option to rename "Capacity" to make it less confusing.
Hello Christine.
You can change the label through Amelia/Customize -> Booking Forms 1.0.
When you access that, select the Events List form, click on the pencil symbol next to the event name, scroll down a bit and add a different label for the capacity:
If you're using multiple languages, you can also apply different labels for those languages, just make sure to select the language in the top right corner.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ah, thank you. I looked there but just saw (attached screenshot) and didn't realize it scrolled down to show more words. Thank you!
You're welcome, Christine, glad I could help.
Please feel free to reach out to us if you have any further questions or concerns!
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables