We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Howdy and grand rising, a couple of questions:
a. How do we setup the email notifications to include the Zoom meeting information / link once someone has requested a virtual service?
b. If i include that link in the formatted notification email that everyone gets regardless if they schedule a in person service or virtual, everyone in those categories will get the zoom link.
Is there anyway to setup email notifications that are specific to the categories or is there a way to setup a code etc to accomplish: "determine if service location is virtual then show zoom link"
Hi there,
thank you for contacting.
a. You can set up this in advance by adding the placeholder %zoom_join_url% into the Appointment Approved notification; so when the customer books an online appointment, they will receive booking confirmation and the link.
b. Only the person who booked the service that has Zoom connected to it, will receive the link in the notification when they book.
c. Again, this is done automatically; Amelia will recognize if the user booked an online service, and send the link if they did. If they book non online service, there will be no link in the email notification.
Crazy question maybe but when I ran a test, I didn't get a link, only the placeholder showed up in the email
Zoom link (if applicable): %zoom_join_url%
There was no hyperlink for the client to click.
Hi there,
can you tell me which event did you test this on, so that I can test the same one?
I think that I know what DoQtor is talking about.
I found the same problem/bug.
When you use "%zoom_join_url%" the predefined "Appointment Next Day Reminder" everything is working fine, but when you create a new Notification as a "Scheduled notification" the "%zoom_join_url%" tag doesn't work - it doesn't even appear in the notification email.
So something is wrong with new/added "Scheduled notifications" with a notification time specified as "Before...".
Thanks,
Peter
Hey Peter
Thanks for this, I forwarded the issue to our development team, and they'll test it out.
As soon as I hear from them I will let you know!
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again Peter
It does seem to be a bug on our end, so the task was created for our developers, and they'll work on it and make sure it is fixed for our next update.
Sorry for the inconvenience.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables