I made an entry 22 hours about the payment via Stripe not working . I did other tests to try and figure out what is the problem, so that's why I'm writing this second entry.
I managed to test payments with PayPal and they are working fine. So it seems only Stripe stopped working.
As I said in the previous entry, I haven't touched the settings in my Amelia for a long time and everything was working fine until last week.
I happen to have another website that also has the Amelia plugin installed, but I haven't updated the plugin on this website for at least 2 months.
On both websites, I'm using the same Stripe keys. I copied and put them side by side to compare, just in case. So for sure the keys are the same.
I booked two appointments with the outdated Amelia plugin and both of them worked at once.
I tried another time to make a payment on my main website (with the updated plugin) and the same error occurred.
"Sorry, there was an error processing your payment. Please try again later."
I hope you guys can fix the problem. Most of my students use Stripe to make the payments.
I understand that such problems occur and it might be hard to fix them. So meanwhile, is it possible for me to get an older version of the plugin for my website?
Thanks for reaching out to us. I see that Ivana responded to the other ticket, and that you replied back. She will continue working on this with you, but we can't resolve the issue if we downgrade Amelia to an older version.
If it's related to the version, it needs to be tested with that version. We haven't had any issues with Stripe, and the logic hasn't changed with updates, so I can't say exactly what's going on. Since we added Mollie payments with v3.3, it could be that the plugin needs to simply be deactivated and activated again, but that's a long shot.
Please provide wp-admin credentials (administrator) to Ivana, and we'll check it out.
Hi!
I made an entry 22 hours about the payment via Stripe not working . I did other tests to try and figure out what is the problem, so that's why I'm writing this second entry.
I managed to test payments with PayPal and they are working fine. So it seems only Stripe stopped working.
As I said in the previous entry, I haven't touched the settings in my Amelia for a long time and everything was working fine until last week.
I happen to have another website that also has the Amelia plugin installed, but I haven't updated the plugin on this website for at least 2 months.
On both websites, I'm using the same Stripe keys. I copied and put them side by side to compare, just in case. So for sure the keys are the same.
I booked two appointments with the outdated Amelia plugin and both of them worked at once.
I tried another time to make a payment on my main website (with the updated plugin) and the same error occurred.
"Sorry, there was an error processing your payment. Please try again later."
I hope you guys can fix the problem. Most of my students use Stripe to make the payments.
I understand that such problems occur and it might be hard to fix them. So meanwhile, is it possible for me to get an older version of the plugin for my website?
Thank you!
Hello Adriano
Thanks for reaching out to us. I see that Ivana responded to the other ticket, and that you replied back. She will continue working on this with you, but we can't resolve the issue if we downgrade Amelia to an older version.
If it's related to the version, it needs to be tested with that version. We haven't had any issues with Stripe, and the logic hasn't changed with updates, so I can't say exactly what's going on. Since we added Mollie payments with v3.3, it could be that the plugin needs to simply be deactivated and activated again, but that's a long shot.
Please provide wp-admin credentials (administrator) to Ivana, and we'll check it out.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you!
I will wait for Ivana's reply.
About deactivating and activating the plugin, would I lose any data if I did that?
I mean, I have students that have purchased packages. Would they still have access to their packages if I deactivated and reactivated the plugin?
Sure, deactivation/activation would not affect this in any way.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables