Hey everyone!

With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:

Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.

We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.

In the meantime, if you need help, feel free to:

https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos

https://www.youtube.com/@wpDataTables/videos

Thank you for being so understanding, and we hope you enjoy the long weekend! 

Okay
  Public Ticket #2802326
Customer not updating
Closed

Comments

  • Esther started the conversation
    June 15, 2021 at 2:34am

    A customer needed to update their phone number from the number they originally used to sign up for an event, so I went to the customer under CUSTOMER tab and entered the correct phone number.  It did NOT update the attendee information though.  I had to remove the attendee and then RE-add the attendee for it to update.

  • [deleted] replied
    June 16, 2021 at 9:59pm

    Hi, Esther!

    Thank you for choosing Amelia.

    Please make sure that you have no Employee or Customer user with the same email address that your Admin user has since it can result in mixed permissions which can cause similar issues.

    Also, if you have a caching plugin on your site, the previous phone number can be cached there, therefore you should clean the site's cache.

    If that doesn't help, please provide us with a temporary WP Admin login, so we will be able to investigate the issue from the inside.

    Best Regards.