We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2800217
purchase code
Closed

Comments

  • Fin started the conversation
    June 11, 2021 at 3:43pm

    Hello, I purchased the year of Amelia but I never received a email of my purchase code. how can I have this sent. my email is [email protected]. Please help otherwise I will have to dispute the transaction with my bank and repurchase.

  • [deleted] replied
    June 14, 2021 at 9:27am

    Hi Fin,

    thank you for purchasing Amelia and for reaching out to ussmile.png

    I apologize for the later response, as we don't work on weekends.

    Please check your SPAM inbox; I have forwarded the email to the another department to get your purchase information, as well - so I will contact you back once I get them.

    Thank you!

  •   [deleted] replied privately
  • Fin replied
    June 15, 2021 at 3:55pm

    hello! Yes please change it to [email protected]. 

  • [deleted] replied
    June 16, 2021 at 9:10am

    Hi Fin,

    thank you for the confirmationsmile.png

    I have forwarded a request for change!

  • Fin replied
    June 23, 2021 at 2:21pm

    Hello, did the request go through, I still need my serial number to activate updates please

  • [deleted] replied
    June 24, 2021 at 11:25am

    Hi Fin,

    have you received an email for the purchase? Please check your Inbox and Spam folders, it should be there.

    Please let me knowsmile.png

  • Fin replied
    June 28, 2021 at 4:59pm

    Hello, I still have not received the mail, but you have the correct email now.

    Thanks

  • Fin replied
    June 29, 2021 at 2:18pm

    Hello, Can I cancel the purchase. I still have not received a confirmation email, also Amelia does not have many features which I need.

    Thank you

  • [deleted] replied
    June 30, 2021 at 6:49am

    Hi Fin!

    I checked again; you can access the store to get your purchase code with the following credentials:

    [email protected] (email you asked us to set)

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