We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
We have a table with multiple columns, and we expect our customers to have to apply multiple filters. However, we observe on mobile that every time a customer tries to input a filter for one column, it reloads the whole table, which resets the position and they have to scroll all the way to wherever to set the next column filter.
Is there some alternative setting that we can apply only for mobile users so that this does not occur? Maybe like an 'Apply Filters' button so that it only reloads the table once all filters are set?
Hi Nicholas
We do have a Search filters button that prevents the table from refreshing itself until all filters have been selected and that button is pressed, but unfortunately it cannot be enabled just for mobile devices, you would see it on desktop version too, and the filters need to be shown above the table for this option to be available.
If you need it appear only for mobile devices it probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be having the time for custom work in near future.
But we can recommend these services for customization:
https://codeable.io/?ref=l1TW1
https://wpkraken.io/?tms-plugins
That's a shame, but we understand. We'll try that out or see if we can find other solutions. Thank you Blazenka.
I am really sorry I can't be more helpful, do let me know if there is anything else I can do to help.
Sincerely,